- Payment Policies:
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- Prices are subject to HST and are non-refundable.
- Pre-paid fees can be applied to alternate services, products, or customers.
- Please ensure your payment details are updated on your profile. A $25.00 service fee will be applied to any failed payment returned for non-sufficient funds.
- Membership and Package Expiration:
- Packages of private and partner sessions are valid for one year from the purchase date.
- Packages of in-studio and online group classes are valid for one year from the purchase date.
- Single in-studio and online group class passes are valid for 90 days from the purchase date.
- Monthly memberships are valid only for the purchased period and cannot be extended.
- Changes and Cancellations:
- Group class cancellations must be made at least 12 hours in advance to avoid full fee charges.
- Private or partner appointment cancellations must be made at least 24 hours in advance to avoid full fee charges in your client account or by emailing pilates@retrofit.ca. No refunds are offered for partial months.
- Monthly Ultimate and Ultimate Plus Membership will be charged $10 for late cancellation or no-show class.
- Membership suspension requests must be emailed to pilates@retrofit.ca a minimum of 7 days prior to the suspension start date.
- Memberships can be cancelled at any time by emailing pilates@retrofit.ca. Cancelled memberships remain valid until one day prior to the next scheduled auto-pay date.
- Waitlist Policy:
- Clients on the waitlist for a group class may be moved into the class if a spot opens between 12-2 hours prior to class start time.
- Clients must remove themselves from the waitlist at least 12 hours before the class to avoid late cancellation fees if they do not plan to attend.
- Late Group Class Arrival Policy:
- Entry may be denied to clients arriving more than 10 minutes after the class start time.
- Reserved spaces may be given to waitlisted clients present in-studio.
- In-Studio Class Guidelines:
- Pilates grip socks are required to be worn for all classes.
- Arrive 5 minutes before class and self-check-in using the Retrofit App or at the front desk.
- Please ensure cell phones are turn on silent mode for the duration of the class.
These policies are structured to ensure smooth operations, fairness to clients, and efficient use of studio resources. They also emphasize client responsibility in managing their bookings and attendance.
