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Policies

Payment Policies.
All prices are subject to HST and are non-refundable. Pre-paid fees can be applied to an alternate service, product or customer.
Monthly memberships are subject to the payment policies and details contained within the individual contract accompanying your specific membership.

Package Expiration Dates.
Pre-Paid Packages of Private and Partner sessions are valid for one- year from date of activation.
Pre-Paid Packages of group classes are valid for 6-months from date of activation.
Monthly membership payments are valid only for the period for which they are purchased and cannot be extended.

Changes and Cancellations. 
You may change or cancel your scheduled group class or private or partner appointment online at  www.retrofit.ca or by emailing [email protected]
Changes or cancellations to your group class reservation must be made a minimum of 12-hours in advance or the full fee for the class will be charged to your account.
Monthly Unlimited Members will be charged a fee of $10 for late cancellations or no-shows to scheduled group class.
Changes or cancellations to your scheduled Private or Partner appointment  must be made a minimum of 24-hours in advance or the full fee for the appointment will be charged to your account.